Exchanges & Returns
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at 415-757-0805 within three (3) days of receipt. You may also contact us at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Check and cash payments will be returned via a refund check or Norden Living Credit.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Standard Shipping and White Glove Delivery Service charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture. Floor samples and items purchased from the the Norden Living showroom are sold as is, and all sales are final.
Returns are accepted only at the Norden Living showroom with a pre approved return authorization number. Prepay the postage, and insure each package before shipping to Norden Living.